Privacy Policy

istanbulgrill.net
Effective Date: 05/08/2025
Last Updated: 05/08/2025

Istanbul Grill is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number
Order Details: Ordered items, delivery address, special instructions
Payment Information: Processed securely via third-party services (we do not store card details)
Technical Data: IP address, browser type, device data, cookies

2. How We Use Your Data

We use your personal data to:

Process and deliver your orders
Provide order updates and address any issues
Improve website performance and user experience
Fulfil legal and regulatory requirements

3. Sharing Your Data

We do not sell your personal data. However, we may share it with:

Payment providers (e.g., Stripe, PayPal) for secure processing
Delivery partners for order fulfilment
IT service providers helping to maintain the website
All third parties are required to comply with UK data protection laws.

4. Cookies

Our website uses cookies to:

Remember user preferences
Track usage for analytics
Enhance website functionality
You may manage your cookie preferences through your browser settings.

5. Data Security

We apply technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

6. Data Retention

We retain personal data only as long as necessary to:

Fulfil your orders
Meet legal and accounting obligations
Improve services (anonymised data may be retained for longer)

7. Your Rights (Under UK GDPR)

You have the right to:

Access your personal data
Request corrections or deletions
Object to certain types of processing
Withdraw consent (where applicable)
Lodge complaints with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at info@istanbulgrill.net.

8. Contact Us

If you have any questions about this Privacy Policy, reach out via:

Email: info@istanbulgrill.net
Phone: 0161 243 9494
Address: Istanbul Grill, 1–3 Gatley Road, Cheadle, SK8 1LY